SHIPPING POLICY
Shipping Area
European Union Countries：
We offer free shipping to the following EU countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
⚠️ Note: Excludes Cyprus, Malta, and outlying islands or remote areas.
United States：
Free shipping to the 48 contiguous states of the USA.
⚠️1、We do not ship to the following regions:Alaska、Hawaii、Puerto Rico、Other U.S. territories.
2、We do not ship to the following types of addresses:Fleet Post Offices (FPO)、Army Post Offices (APO)、P.O. Boxes
Canada：
Free shipping Canada-wide.
⚠️ Excludes:Yukon, Northwest Territories, Nunavut.
United Kingdom：
Shipping to the UK is available for a flat fee of £200.
Shipping warehouse
-
United States Orders: Ships from California, USA
-
Canada Orders: Ships from British Columbia, Canada
-
European Orders: Ships from Poland (EU Warehouse)
Shipping Time
For in-stock items, please allow 1–2 business days for order processing. Once your order is shipped, tracking information will be sent to your email.
For pre-sale items, the estimated shipping date will be clearly stated on the product page.
If your order has not shipped beyond the stated timeframe, please contact our support team at sales@wallkeebike.com.
Shipping method
Wallke ships using FedEx and UPS, based on the size/weight of your order and your delivery address. Items smaller than bikes may ship by DHL/USPS.
Delivery Times
The package will be delivered around 2-12 business days (except when the product being purchased is a pre-order item).
Check the below table to get a delivery estimate for your area. Actual shipping time depends on third party shipping company.
| Regions | Estimate Delivery Time (business days) |
| Pacific | 2-5 |
| Rocky Mountains | 3-6 |
| Southwest | 5-8 |
| Northeast | 7-10 |
| Southeast | 6-9 |
| Mideast | 5-8 |
There are in some cases delays between the time when a customer is sent the shipping confirmation email and the time when the package is scanned in at a FedEx/UPS facility.
Tracking Information
When your order has shipped, you will receive an email informing you of your package being shipped along with a tracking number. If for any reason you don't receive this or for more shipping information, please contact us along with your order number.
Please note, tracking can take around 24-48 hours to update after dispatch.
Will I receive the bike fully assembled?
The Wallke e-bike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is mount the front wheel and fender, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Shipping damage must be reported to Wallke Ebikes within 7 days of shipment arrival. we will not accept Shipping Damage Claims later than 7 days from receipt of products.
What if the products get lost during the shipping?
If you did not receive the package after the tracking status shows it has been delivered, please contact us within 3 business days. Otherwise, the customers need to contact the corresponding logistics company directly to start a claim. We don't accept package lost claims after three days from the delivered date.
In case the ordered product(s) do not reach the provided address (when correctly provided) or get lost during the shipping process, we retain the right to a full investigations and search that can take up to 10 business days. Within this period, we retain the right to withhold a full refund. We will always update you on the progress and results of the investigation, upon which suitable and reasonable action can be taken.