WALLKE E-bike Warranty
Every Wallke E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States or Canada. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent.
Note: The warranty applies only to original owners and is not transferable.
WHAT ABOUT WARRANTY ON Wallke?
Parts covered by the warranty:
Frame, front forks, stem, handlebars, headset, seat post, saddle, brakes (excluding brake pads), lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, battery, motor, throttle, controller, wiring harness, LCD display (excluding damage due to water), kickstand and hardware.
The warranty does not cover:
- Unauthorized modification to the product.
- Water damage or an improper assemble or negligent use, operation, maintenance contrary to the maintenance instructions of the product.
- Consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes).
- Defects inherent to the normal useful life or service life of the product, such as a flat battery that can be replaced by the consumer.
- Damages or defects due to accidents.
- Scratches, dents and cosmetic damage caused by human factors, unless caused by Wallke or shipping damage.
Wallke Extended Warranties
Wallke Extended Warranties covers any electrical parts including motor, battery, controller and sensor.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Shipping damage must be reported to Wallke Ebikes within 7 days of shipment arrival. we will not accept Shipping Damage Claims later than 7 days from receipt of products.
Liability Disclaimer
You are responsible for your own actions while using an electric bike. Wallke Ebike is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part, please contact us immediately after shipment arrival. We will assist you in replacing any defective parts. We will replace any parts deemed to have been damaged during shipping.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence, or abuse.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components.
What do you need to do?
Step 1 - Click here to fill out the application Or the table at the bottom of the page.
Step 2 - Whatever you need, we’re here to help. Just get in touch, and we’ll try our best to respond within 24 hours.
Note: Wallke will not replace any part without first inspecting photos or videos of the damaged part.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
🛡 Wallke Official Extended Warranty
Wallke is committed to providing long-term protection and peace of mind for all riders. We're now offering an Official Extended Warranty service for select eBike models purchased from our official website.
✅ How to Purchase the Official Extended Warranty
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Add 12 extra months of coverage to your bike's standard warranty — up to 2 years total protection.
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Available for eligible models including H9 AWD, H7 AWD, X3 Max, and X3 Pro Max.
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Includes priority customer support and faster claim processing.
👉 Click here to purchase your official warranty extension
❗ Important Notice for Xcotton Warranty Users
Wallke has officially discontinued its partnership with the third-party warranty provider Xcotton as of 2025. If you previously purchased an extended warranty through Xcotton, please use the following contact details to submit a claim directly:
Wallke is no longer able to handle support requests related to Xcotton coverage. Thank you for your understanding.